The means of prosperity coming from customers' engagement.
Why EngagePoint from leading point
Reasons to Choose EngagePoint
Perceived Value: Beyond Conventional Offering
Customer nowadays responds to brands offering beyond product and price elements; Perceived Value guides decisions. It is the perceived benefits of products, augmented services, journey pleasance, and touchpoints convenience, compared to the price, psychic, time, and energy cost.
Emotional Bonding: from Product to Experience
In an era of fast imitation of products and reactive competitive games, emotional engagement is evolving as the must-have primary strategy. It develops the psychological contract with customers as they attach to the brand journey to be less sensitive to competitors' offers and enthusiastic to share their wallets to buy augmented services further. Emotional engagement accumulates over little experiences along the customer journey with consistent positiveness among touchpoints.
Engage Point for a New Era
Engagement Point is a platform of touchpoints and services orchestrating the customer journey for maximum prospect acquisition and client retention.
From customer onboarding, profile creations, catalog browsing, product selection, service activation, delivery tracking to augmentation of VAS and loyalty programs and the customeri-zation to fit the personalized need, it orchestrates the customer's journey through convenience touchpoints such as apps, web, or kiosk.
Engage Point boosts customer perceived value through a digital transformation that reduces perceived costs and increases perceived benefits along the journey and develops customers' emotional bonding along the customer journey.
A to Z Features
Engage Point comes with innovative features evolves from the Leading Point's vast experience in telecom industry
New Profile Account
Activate number or SIM
Number uniqueness selection
Threshold of usage
Authentication channels: FB, Google, etc.
Blocked numbers / Family plan / Data sharing / International minutes / Credit transfer
Pluggable for Time-to-Market
Engage Point integrates with core telecoms' systems and contains supportive modules like notification engines, payment gateways, augmented services protocols (like Anghami), and touchpoint API interfacing, saving telecoms' time and energy to capture market opportunity windows.
Opportunity Windows in Your Fingertips
As Engage Point integrates with Catalog Point, which facilitates agile products and bundles creation or integrates with any equivalent systems, marketers can quickly respond to market changes by exploiting opportunities and efficiently containing potential threats.
With the introduction of digital transformation and customer journey innovation, Engage Point impact is translated relatively quickly to strategic indicators than any other customer-side investment
Customer Acquisition Rate
wider funnel reach of and higher closing ratio
Customer Retention Rate
increase of the number of accumulated existing customers and decrease customer defection
Customer Wallet Growth
increase the share of customers' disposable income wallet.
Customers' Family Market Share
increase family members' subscriptions of customer accounts.
reduces showroom and call center traffic and harvests digital transformation ROI.