The 360, Omnichannel, Customer Relationship Management Platform.
Why View Point from leading point
Reasons to Choose View Point
- The 360, Omnichannel, Customer Relationship Management Platform.
- Customers expect personalized service along the variant touchpoints of their journey. Relationship excellence requires a platform that provides an aggregated view of all customer's transactions to empower intelligent service among touchpoints, anytime, anywhere.
- Here comes View Point, a platform that equips telecoms with customer knowledge for distinguished service management.
Customer Relationship Processes
View Point covers the functionality required along the customer journey, starting from onboarding, activations, transactions, and service tracking, allowing the digital transformation to omnichannel.
View Point covers the main customer relationship processes:
Customer acquisition processes.
Customer transactions processes.
Customer service processes.
Towards Omnichannel Service
With such aggregation of a customer's data from a single access
point, a customer can reach out from any channel to meet informed customer service
representatives that can intelligently conduct a distinguished service.
View Point integrates with any touchpoint to create a telecom's omnichannel era.
Today's customers see the omnichannel service as a must-have. Therefore, View Point is considered a basic customer service platform for telecoms. Its ROI is a significant growth in
Customer Documents Management
MC service level Survey
Customer 360 view
All transactional data about the customer, including call history, payments, products, tickets.
Customer Sales Activities
Product Selling / Charge Wallet / Auto Topup / SIM Replacement / Change Owner / MNP Mgmt / Terminate Sub/account/customer / Change Number / Bar/Unbar / POS integration / Loyalty programs
Workflow customization / The knowledge base of FAQs and articles
Dashboards & Reports Management
Sales Dashboards / Tickets Dashboards / Onboarding Dashboards / Transactions Dashboards / Customized Dashboards
View Point integrates with telecoms systems to allow distinguished service, such as
to fitch offerings and available promotions
such as billing